Help Center
Answers. All in One Place
Find solutions to common travel questions, manage bookings, and get support resources quickly.
Find solutions to common travel questions, manage bookings, and get support resources quickly.
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Change flights, add extras, manage reservations.
Passport, visa, vaccination & entry requirements.
Online check-in steps & boarding pass retrieval.
Allowances, fees, restricted & lost baggage help.
Children, infants, unaccompanied minors policies.
Mobility, medical, and special service requests.
Quick answers travelers need most
Online check-in opens 24–30 hours pre-flight depending on route.
Use Manage Booking or call support; change fees may apply.
Economy: 1x23kg. Premium: 2x23kg. Business/First: 2–3x32kg.
Remain active with activity at least once every 24 months.
We're here 24/7 to support you
Instant answers from our team
Replies within 2–4 hours
Average wait under 3 minutes
Support for medical & mobility needs